Page conversations in one place
Receive supported incoming Page text and see it alongside your website and WhatsApp conversations.
Channels / Messenger
Messenger
A Page message. A clearer path to help.
Connect a configured Facebook Page to bring supported Messenger text into your shared inbox, with the same conversation history and team controls.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
Replies with context
Use the agent’s knowledge and let your team handle a conversation when the visitor asks.
Visible delivery handling
Inspect delivery and connection states while respecting provider rules and supported reply windows.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Configure the Meta app
Prepare the Facebook Page, Page permissions and Messenger webhook setup.
- 2
Connect and verify
Authorize the Page and validate its app and Page identity in the dashboard.
- 3
Test Page messaging
Send and receive test messages and inspect the shared inbox before opening it to customers.
A few useful details
Before you get started.
Does this also connect Instagram?+
No. Instagram DMs require a separate connector and are not included in the current channel set.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.