Ask for the right details
The agent gathers the order reference and uses the supported customer verification flow before revealing private order data.
Features / Order tracking
Order tracking
Less chasing. Clearer order updates.
Connect supported commerce accounts or a reviewed order-status API so the agent can retrieve order and delivery information after the customer verifies ownership.
Get startedAfter the customer verifies ownership, a connected order tool retrieves the status from your backend.
Explore this featureThe everyday difference
Make the next step easier.
Read the connected backend
Order status comes from the configured store or approved API, rather than a policy document pretending to contain live order details.
Use it in chat and voice
The same server-side order-status action is available to authorized text and voice agent flows.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Connect your order source
Set up a supported commerce connection or the Custom backend order-status action.
- 2
Test the response mapping
Check a demo order and map the fields the agent should receive.
- 3
Enable it in the graph
Grant order access, connect the tool in the agent graph and publish.
A few useful details
Before you get started.
Can a visitor look up somebody else’s order?+
The verification and backend checks are designed to restrict private order data to the verified customer. Merely knowing an order number is not enough.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.