Find the conversation
Filter by channel and conversation state, search message history and see who needs a reply.
Features / Shared inbox
Shared inbox
One inbox. A more connected team.
Bring website, configured WhatsApp and Messenger conversations into one workspace. See what the agent has done and step in with the full conversation in view.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
Work together
Assign conversations, mention teammates and add internal notes without sending them to visitors.
Reply with less repetition
Use saved replies, request an AI-assisted draft or schedule a supported reply, while keeping control of the final message.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Connect your channels
Start with the website widget and connect supported messaging accounts when ready.
- 2
Bring in your team
Invite workspace members and set roles and permissions.
- 3
Handle the next step
Open a waiting conversation, take over when needed, reply and return it to the agent or close it.
A few useful details
Before you get started.
Are all customer profiles automatically merged?+
No. Contacts and visitor identities are linked explicitly. Similar names or emails alone do not merge conversations.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.