Answers with a source
The agent retrieves relevant knowledge before answering business questions. Your own policies and information provide the foundation.
Features / AI customer agent
AI customer agent
Your best answers. Always within reach.
Turn your website, guides and business knowledge into an AI chatbot that helps visitors understand what you offer and find their next step.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
A useful next question
When information is incomplete, the agent can clarify what the visitor needs and explain what it can confirm.
People when requested
Visitors can ask for your team. The conversation waits in the inbox with its history, even if nobody is available immediately.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Add your knowledge
Import public website pages, upload supported files or write answers in your knowledge base.
- 2
Try real questions
Use the agent playground to inspect answers, supporting sources and tool behavior.
- 3
Publish your agent
Review the agent graph, enable the tools you want it to use, and publish your configuration.
A few useful details
Before you get started.
Does it guess missing business policies?+
No. Missing facts are not treated as verified knowledge. The agent explains the limitation or asks a clarifying question.
Does every unanswered question go to a person?+
No. Human handoff is available when the visitor requests it. The agent continues helping with information it can support.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.