One shared inbox
Read incoming WhatsApp text and reply from the same workspace as website conversations.
Channels / WhatsAppWhatsApp
Bring WhatsApp into the bigger picture.
Connect a configured WhatsApp Business Cloud API account to the shared inbox. Handle supported text conversations with your agent and team, and prepare approved-template campaigns when configured.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
Agent and team together
Use your knowledge base for supported replies and let customers request a person.
Campaign controls
Supported WhatsApp campaigns use approved templates, eligible contacts, previews and explicit scheduling or delivery approval.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Complete Meta setup
Configure a Meta business account, developer app, phone and required permissions. Embedded Signup requires its own Meta setup.
- 2
Connect the channel
Authorize the account, configure the public HTTPS webhook and verify the connection.
- 3
Test before messaging
Check incoming and outgoing messages with a Meta test number before a real campaign.
A few useful details
Before you get started.
Can I connect a number without Meta setup?+
No. The dashboard connection flow still requires the relevant Meta account, application configuration and number authorization.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.