Answer from business knowledge
Use website pages, guides and written information to support consistent responses.
Solutions / For support teams
For support teams
Give your team more room for the conversations that need them.
Let your agent help with familiar questions while your team keeps a clear view of conversations, follow-ups and knowledge that needs attention.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
Pick up with context
Requested human conversations retain their history in the shared inbox.
Improve the next answer
Review gaps and learning examples, with approval for new or conflicting business facts.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Build a useful knowledge base
Start with common questions, policies and the details customers need most.
- 2
Organize the team
Set roles, saved replies, assignments and follow-up practices.
- 3
Review and improve
Use the playground, inbox and analytics to see where the experience can improve.
A few useful details
Before you get started.
Will missing knowledge automatically call a person?+
No. The agent can clarify and explain what it knows. Handoff happens when the customer requests a person, and the conversation can wait in the inbox.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.