The useful details
Your questions.
Answered clearly.
What’s included, what needs connecting and how to build the right experience for your business.
What is suzo?
An AI chat and voice platform for customer conversations. It brings business knowledge, supported connected tools, a shared inbox and visual automation into one workspace.
Where do the answers come from?
From the website pages, files and written information you add, plus supported business tools you explicitly connect and enable. Account-specific data is not treated as general business knowledge.
Can a visitor speak to the agent?
Yes. Configure live website voice for a continuous browser conversation, or offer reviewed voice notes. Speech services, microphone permission and the selected provider must be configured.
Does it work when my team is offline?
The agent keeps helping with the knowledge and tools available to it. A visitor can request a person; that conversation waits in the inbox rather than promising an immediate human reply.
Which channels can I connect?
Website chat and website voice, plus configured WhatsApp Business Cloud API and Facebook Messenger Page text. WhatsApp and Messenger require provider setup and permissions. Instagram and email are not current inbox channels.
Can I use live store information?
Yes, with an authorized Shopify or WooCommerce connection. Product sync and stock checks use the connected store. An uploaded catalog uses the data you maintain.
Can I connect my own backend?
The custom backend setup supports a reviewed read-only order-status action, with credential storage, response mapping, testing and agent-graph permissions. It is not unrestricted database access.
Can AI set up my automations?
It can propose supported flows and help prepare campaign drafts. You review the configuration and keep Save, Publish and campaign approval as explicit actions.
How does automatic learning work?
Eligible successful replies can become examples when supported by existing knowledge. New or conflicting business facts require review. You can inspect, pause or withdraw automatic examples.
Make room for better conversations
A helping hand for your business.
Bring your knowledge, your voice, and your conversations together. Start with a workspace of your own.