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Features / Product recommendations

Product recommendations

From “I’m looking for…” to “That’s the one.”

Let shoppers describe their needs in everyday language. Your agent can ask a qualifying question, search the catalog and suggest relevant products with clear next steps.

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Illustrative demo · Fictional Acme store

A shopper describes what they need. The agent narrows the choice and checks availability before recommending.

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The everyday difference

Make the next step easier.

01

Understand the requirement

Use the conversation to narrow the shopper’s preferences rather than show a generic list of products.

02

Check current stock

For connected Shopify and WooCommerce stores, exact-variant availability is checked before a recommendation is shown.

03

Keep the shopper moving

Show product cards with catalog details and links to the store. Unavailable products can lead to stock-aware alternatives.

From setup to first conversation

Here’s how to start.

Configure it in your workspace, then test the experience before you publish.

  1. 1

    Connect a store or add a catalog

    Authorize Shopify or WooCommerce, or upload your own product catalog from the dashboard.

  2. 2

    Set the capabilities

    Enable product questions, recommendations and relevant proactive website suggestions.

  3. 3

    Test a shopping question

    Try a budget, product need or preference. Check the cards and availability before publishing.

A few useful details

Before you get started.

Is the demo showing real products?+

The animation uses a fictional Acme catalog. Your published agent uses the catalog and store connection you configure.

What happens if the live stock check fails?+

The agent does not treat an unverified store item as an in-stock recommendation. Restore the store connection and check permissions.

Better together

Explore the rest of your toolkit.

Make room for better conversations

A better conversation starts here.

Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.

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