Follow the conversation trend
Review support activity over a selected period and compare the channels you use.
Features / Support analytics
Support analytics
Know what’s happening. Improve what comes next.
Use conversation trends, handling breakdowns, knowledge gaps and operational signals to understand how your support is working.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
See the human and agent contribution
Understand agent-only, human-only and shared handling using actual conversation activity.
Find the next improvement
Look at waiting conversations, source readiness and unanswered questions to choose what to work on.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Collect real activity
Install the widget or connect a supported channel and start conversations.
- 2
Choose your view
Open Analytics or the support overview and select a period and channel.
- 3
Act on the findings
Review waiting conversations, improve sources and export supported reports.
A few useful details
Before you get started.
Are the numbers in the animation real customers?+
No. Marketing animations are explicitly illustrative. Your dashboard reports are based on your own recorded workspace activity.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.