Keep sources current
Import public website pages, review coverage and use configured refresh schedules to update website knowledge.
Features / Knowledge & learning
Knowledge & learning
Better knowledge. Better conversations.
Bring website pages, files and written answers together. Find knowledge gaps and let supported successful replies improve future answers while new business facts stay under review.
Get startedWhen a visitor asks for a person, the history stays together in the shared inbox.
Explore this featureThe everyday difference
Make the next step easier.
Learn from supported replies
Eligible human replies and successful agent conversations can become examples backed by existing canonical sources.
Review what matters
New or conflicting business facts require approval. Automatic examples can be paused or withdrawn and expire when their supporting knowledge changes.
From setup to first conversation
Here’s how to start.
Configure it in your workspace, then test the experience before you publish.
- 1
Add reliable sources
Start with current policies, product information and useful public website pages.
- 2
Review gaps and examples
Open the agent’s learning view to inspect questions, evidence and proposed improvements.
- 3
Keep control
Approve new facts, pause automatic learning when needed and retest important questions.
A few useful details
Before you get started.
Will it approve every new answer automatically?+
No. Supported examples can be automatic, while new, conflicting or uncertain business facts remain in review.
Better together
Explore the rest of your toolkit.
Make room for better conversations
A better conversation starts here.
Create your workspace, connect what you need, and test your agent with the questions your customers actually ask.